Billing & Refund Policy

Effective Date: July 17, 2026

We established this Billing and Refund Policy to prevent misunderstandings and disputes with our users (“you” or “user”).

Municorn Limited (“Municorn”, “we”, “us”) provides electronic fax services that allow users to send and receive faxes without a traditional fax machine. These services are made available through:

(a) our mobile applications, including the Fax App and Fax Pro applications (each a “Fax App” and together the “Fax Apps”);

(b) our websites at comfax.com, fax.online and thefax.online (the “Websites”); and

The Fax Apps, the Websites and the Business Platform are referred to collectively as the “Fax App”, the “Fax Service”, or the “Service”.

Where a term of this Billing and Refund Policy applies only to a particular product or channel (for example, only to the Business Platform), this is stated expressly.

By using and/or otherwise accessing the Service or Fax App provided by Municorn you confirm that you have read, understood, accept and agree to follow the Billing and Refund Policy.

The User acknowledges and agrees, that the submission of a refund request does not guarantee that the user’s request will be approved. Moreover, we reserve the right to cancel your order without any refund, or decline any refund request, if we suspect that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity. Nothing in this Billing and Refund Policy affects your statutory rights under applicable EU, UK, or US consumer protection laws.

1. Billing Policy

We provide our Service on a subscription basis.

Billing Cycle. You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a time period, depending on the type of subscription plan you select when purchasing a subscription.

Subscription packages. If you decide to subscribe, you need only to choose one of the subscription packages. Whichever package you choose, keep in mind that the availability of different subscription plans may vary by location. Please note that we reserve the right to offer promotions on packages from time to time.

Free Trials. We may, at our sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). You may be required to enter your billing information to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged by us until the Free Trial has expired. At the end of your Free Trial, unless you cancel your subscription at least 24 hours before the renewal date, you will be automatically charged the applicable subscription fees for the type of subscription you have selected. At any time and without notice, we reserve the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer. Any unused portion of a free trial will be forfeited when a subscription is purchased.

Special Offers. From time to time, we may offer promotions, discounts, early access, or other special offers in connection with marketing of the Fax App. Such promotions may be subject to additional terms, eligibility requirements, time limitations, or availability restrictions, which will be disclosed at the time of the offer. We reserve the right to modify or withdraw any promotion at any time to the extent permitted by applicable law.

Payment method. If you purchase the subscription to the Fax App through third parties such as Apple App Store or Google Play, payments are processed exclusively as in-app purchases in accordance with the respective platform’s payment policies (please see Google Play Payment Policy, Apple App Store Payment Policy).

If you purchase the subscription to the Fax App through our website, payments are processed securely through our third-party payment processor. Your payments are processed securely through our third-party payment service providers, such as Stripe, and payment orchestration partners. You will be required to provide certain billing information, usually including your payment card details, name as displayed on the payment card, CVV/CVC code, and email address. By submitting such payment information, you authorize us to charge all applicable fees to your chosen payment method.

Please note that payment providers may require additional business days to review and process your payment, and you agree to any transaction delays resulting from such procedures.

We do not store any payment details, whether processed via in-app purchases or through our website payment processor. All payment information is stored and managed securely by the respective payment processors (Apple, Google, or our website payment processor).

Fee Changes. We, in our sole discretion and at any time, may modify the subscription fees for the subscriptions. Any subscription fee change will become effective at the end of the then-current Billing Cycle. We will provide you with reasonable prior notice of any change in subscription fees to allow you to terminate your subscription before such change becomes effective. Your continued use of the Fax App after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.

Automatic Renewal. By using our paid features, you acknowledge that your paid subscription will automatically renew at the end of the applicable subscription period (Billing Cycle). You should cancel your subscription or free trial (if applicable) before it renews to avoid being billed for the next subscription period. Subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period.

To comply with the FTC’s Rules, we ensure that canceling your subscription is as simple as signing up. You may cancel your subscription renewal at any time, depending on how you purchased your subscription:

If you subscribed through the App Store (Apple) or Google Play: You must cancel your subscription directly through your Apple ID or Google Play account settings. We cannot access or manage in-app purchases on your behalf. Please refer to Apple’s or Google’s official support instructions for canceling subscriptions.
If you subscribed through our website: You can cancel your subscription at any time through your account settings on our website. For any questions or assistance with the cancellation process, contact our support team via chat in the Fax App or on our website. If the chat is not available, you may contact us at [email protected]. Please provide the information we need to identify you, such as your name, email address, or other contact details.
If you cancel your subscription, we require a reasonable amount of time to process the action. You may continue to use the paid features after canceling your subscription for the remainder of the then-current subscription term. No automatic charges will be issued when cancellation is submitted to us. Please note that cancellation of your paid subscription does not remove your profile from the Fax App.

Long-term subscription plans. Long-term subscription plans (e.g., six-month or annual plans) automatically renew for the same subscription period unless cancelled before the end of the current billing term. By purchasing a subscription, you authorize recurring charges for the applicable subscription fee until the subscription is cancelled. The price, billing interval, and auto-renewal terms are clearly disclosed before purchase. You may cancel your subscription at any time through your account settings or other available cancellation methods, and the cancellation will take effect at the end of the current billing period. Where required by applicable law, we may send a reminder notice prior to the renewal of long-term subscriptions.

2. Refund Policy

Refund eligibility depends on how you subscribed to the Fax App.

Subscriptions Purchased via our Website

If you are not satisfied with the Fax App and Service, you may request a refund under the following conditions:

Usage-based refund policy. Our refund policy is based on whether the core functionality of the Fax App has already been used. If the user has not used the Fax App (i.e., has not sent any faxes), a refund may be issued for the current billing period. If the user has sent one or more faxes, the service is considered to have been fully or partially rendered, and no refund will be granted. However, if you have used the Fax App but were not satisfied with its functionality (e.g., your fax was not delivered), please contact us to discuss your case.
Refund window. Refund requests may only be submitted during an active subscription period. If the user has not used the app (i.e., has not sent any faxes), we may offer a refund only for the current billing period (weekly, monthly, annual subscription). Please note that if the subscription has already expired, no refund will be issued.
Eligibility. Refunds are only available for first-time purchases. Renewals and subsequent charges are non-refundable.
Submit a refund request. To request a refund, you can email us [email protected] or open a chat with our support team via the Contact Support in the Fax App or on our website.
Refund process. Once we receive your request, we will notify you regarding the approval status. If approved, the refund will be processed to your original payment method within 14 business days.
Verification process. To comply with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request verification documents such as identification, proof of payment, or other supporting information before processing a refund.

Important Notes:

To prevent renewal charges, cancel your subscription at least 24 hours before the renewal date.
Deleting the Fax App does not cancel your subscription. Ensure you cancel the subscription prior to deleting the Fax App.
We reserve the right to deny refunds if we believe the refund policy is being misused or if we suspect fraud or other misconduct.

Subscriptions Purchased via another platforms

If you subscribed via an app distribution platform (e.g., Apple App Store, Google Play), refund requests must be made directly through the respective platform:

Apple App Store. Apple typically honors all refund requests within 30 days of the purchase date, at their discretion. To request a refund, check your Apple ID email for the receipt and visit Apple Support and follow the instructions.
Google Play. Refund requests must be submitted through Google Play Support. Find your Transaction ID (starts with GPA.XXX) in your Google Play confirmation email.

You can find your receipts in your email or through your App Store/Google Play purchase history.

Consumption Information. In accordance with our Privacy Policy, we may collect and process the information about your in-app purchase activity for the purpose of assisting Apple with refund requests and ensuring compliance with applicable laws and regulations.

3. EU/UK Note: The Right of Withdrawal

Right of withdrawal:

For customers in the European Union (EU), United Kingdom (UK), and Switzerland, you have the statutory right to withdraw from your purchase under certain conditions in accordance with Directive (EU) 2011/83/EU on consumer rights and corresponding national laws. This right does not apply to business users or purchases made for professional or commercial purposes. The following details explain how to exercise this right:

Withdrawal period. You have the right to withdraw from your purchase agreement within 14 calendar days without providing any reason. This period expires 14 calendar days after the purchase date.
Exercising the right of withdrawal.

To withdraw from your purchase, you must send us an unequivocal statement (e.g., an email or letter) before the withdrawal period expires.

Email: [email protected]

Mailing address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

Exceptions to the right of withdrawal. You will lose your right of withdrawal once the service has been fully performed and if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

This refund framework is aligned with the requirements of Directive 2011/83/EU on consumer rights and Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, as implemented in the national laws of EU Member States and the UK Consumer Rights Act 2015.

4. US Note

We comply with applicable U.S. federal and state consumer protection laws, including enhanced rights in certain states. The following outlines your rights and our refund practices for subscribers in the United States.

3-Day cooling-off period. If you reside in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, you may cancel your subscription before midnight on the third business day after the date you subscribed, without penalty or obligation.

To exercise this right, you must send us a clear cancellation request (e.g., by email) before the deadline.

Email: [email protected]

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

Refund in case of death or disability. If you pass away during the subscription period, your estate is entitled to a prorated refund for the unused portion of your subscription. If you become medically disabled and unable to use the Fax App, you may also request a partial refund for the remaining time on your subscription by submitting medical documentation and a refund request to the contacts.

Email: [email protected]

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus

To exercise this right, you shall send us a clear cancellation request (e.g., by email) before the deadline.

5. Non-Refundable Items

The following items are non-refundable:

Lifetime subscriptions (if applicable).
You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.

6. Miscellaneous

User responsibility for fees. Any transaction fees related to refunds (e.g., bank processing fees) will be borne by the user and deducted from the final refund amount.
Amendment of policy. This Billing and Refund Policy may be updated from time to time in accordance with legal and regulatory changes. Continued use of the Fax App after changes are implemented constitutes acceptance of the revised Billing and Refund Policy.
Disputes and Liability. Payments processed through third-party payment providers are subject to the terms and policies of the respective payment provider. While we may assist in facilitating communication or providing relevant transaction information, any payment-related disputes may also need to be addressed with the applicable payment provider. Our responsibility is limited to the operation of our platform and the initiation and status of transactions within it, and we do not assume liability for issues arising solely from the processing activities of third-party payment providers.

7. Contact Us

If you have any questions about this Billing and Refund Policy, please contact us:

Via support chat: available in the Fax App or on our website.

Email: [email protected]

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus