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Quick answer: Fax an Aflac individual supplemental policy claim to 877.442.3522, with the claim form for your state and the supporting documents. New York policies use 877.844.0201 and group (certificate) claims 866.849.2970. An appeal of an individual claim decision goes to 888.659.1023, within 180 days.
Aflac’s supplemental policies pay benefits for events such as an accident, a hospital stay or a cancer diagnosis, and most claims come down to paperwork from a doctor or hospital. Where that paperwork goes depends on three things: whether the policy is yours or came through work, whether it’s a New York policy, and whether you’re filing a claim or disputing a decision.
Aflac faxes, by policy and by stage
Checked on aflac.com on 7 November 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Individual supplemental policy claim, with supporting documents | 877.442.3522, or mail to Aflac, 1932 Wynnton Road, Columbus, GA 31999 | Aflac file via fax or mail page; Contact Aflac page | 7 Nov 2026 |
| Aflac New York claim | 877.844.0201 | Contact Aflac page | 7 Nov 2026 |
| Group (certificate) claim | 866.849.2970, or file online through Aflac Group Insurance | Contact Aflac page | 7 Nov 2026 |
| Premier Life Absence and Disability Solutions | 800.206.9472 | Contact Aflac page | 7 Nov 2026 |
| Appeal of an individual supplemental claim decision | 888.659.1023, or mail to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 | Aflac file via fax or mail page; Claim Appeal Form HC0021 (06/19) | 7 Nov 2026 |
| Appeal of a Life, Absence and Disability Solutions claim decision | 800.206.9186, or email myPLADSappeal |
Aflac file via fax or mail page | 7 Nov 2026 |
| Dental, vision and hearing claims | No fax: by mail, or through the plan’s member portal | Aflac file via fax or mail page | 7 Nov 2026 |
Filing a claim: start with your state’s form
Aflac’s claim forms are state-specific, so pick the policyholder’s state of residence on its claims page before downloading one. Send the completed form with all the supporting documentation it asks for. Illinois life claim forms aren’t online; call 800.992.3522 and Aflac sends them.
Aflac’s HIPAA Claims Authorization to Obtain Information (form S-00216) lets Aflac request records from your doctors and hospitals. If your claim includes one, it goes to the same 877.442.3522 fax, so send the two together.
Disputing a claim decision
If you disagree with a decision on an individual supplemental claim, use Aflac’s Claim Appeal Form (HC0021). Say why you disagree, cite the policy provision that supports you if you can, and attach anything new from your provider: a hospital bill, office notes, an emergency room report. The deadline is 180 days from the claim decision date on your denial letter or Explanation of Benefits, and you can appeal up to three times per claim. Aflac aims to decide within 45 days once it has everything.
Keep appeals and new claims apart. The appeal form asks for one form per appeal, with no new claims attached.
Appeals on Aflac Life, Absence and Disability Solutions claims follow the instructions in your decision letter. Put your case number in every message, and in the subject line if you email myPLADSappeal@aflac.com.
With 180 days on the clock, the date the appeal arrived matters. Municorn Fax sends it to 888.659.1023 from your phone, with the camera scanning the form and the medical pages, and keeps a delivery report that shows the date. The app’s one free test fax covers a single page. Other insurers: Principal, The Standard and MetLife.
Frequently Asked Questions
How long do I have to appeal an Aflac claim decision?
180 days from the date of the claim decision, which is on your denial letter or Explanation of Benefits. You can appeal up to three times per claim.
Where do Aflac group claims go?
To 866.849.2970 by fax, or online through Aflac Group Insurance, which also has the downloadable group claim forms. Aflac says pre-processing normally takes two to three working days, and it tells you within 7 to 10 business days if a form is incomplete or unsigned.
Does Aflac take dental or vision claims by fax?
No. Dental reimbursement forms go by mail, and vision and hearing claims go through the plan’s member portal.
Sources
- Aflac, File via Fax or Mail: the claims and appeals faxes and addresses, state-specific forms, 180 days and three appeals, group certificate claims online, dental, vision and hearing claims, Illinois life forms. No date shown. Checked 7 November 2026.
- Aflac, Contact Aflac Claims or Customer Service: the individual, New York, group and Premier Life Absence and Disability Solutions faxes, and the claims phone. No date shown. Checked 7 November 2026.
- Aflac, Claim Appeal Form HC0021 (06/19): what to include, one form per appeal, the 180-day limit, the 45-day aim, the S-00216 authorization fax. Checked 7 November 2026.
- Aflac Group Insurance, File a claim: online filing for group wellness, accident, critical illness and hospital claims, and downloadable claim forms. No date shown. Checked 7 November 2026.
- Aflac Group Insurance, Support FAQ: pre-processing in two to three working days, notice within 7 to 10 business days of an incomplete or unsigned form, the claims fax 866.849.2970. No date shown. Checked 7 November 2026.
