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Quick answer: Which fax you use for The Standard depends on the paperwork in front of you. Group claim packets print the fax at the top of each form: 800.378.6053 on the “Your Disability Benefit Claim” packet (SI 2047) and 971.321.8400 on the long-term disability packet (SI 3379). An individual disability claim goes to 971.321.5609, in New York too. Plans that came from Anthem Life send disability claims to 1-800-850-0017.
Group disability coverage through work comes with a claim packet from the employer, and The Standard’s contact block is printed at the top of each form. Both the phone and the fax in that block depend on the packet, so use the ones printed on yours. Forms The Standard mails you after you report an absence have their own return fax, in the table below.
Where each Standard claim form goes
Checked on standard.com on 7 November 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Group claim packet “Your Disability Benefit Claim” (SI 2047): employer’s statement, your statement, the authorization and the attending physician’s statement | 800.378.6053, or mail to Standard Insurance Company, PO Box 2800, Portland, OR 97208 | SI 2047 claim packets on standard.com, revised 1/26 and 2/26 | 7 Nov 2026 |
| Long-term disability claim packet (SI 3379) | 971.321.8400, or mail to Standard Insurance Company, PO Box 2800, Portland, OR 97208 | SI 3379 claim packets on standard.com, revised 1/26 and 3/26 | 7 Nov 2026 |
| Completed forms for an absence or short-term disability claim | 866.751.5174, or mail to Standard Insurance Company, Employee Benefits Division, PO Box 3877, Portland, OR 97208 | The Standard’s common questions on reporting absences and filing claims | 7 Nov 2026 |
| The same forms, for coverage with The Standard Life Insurance Company of New York | 866.752.4037, or mail to PO Box 4160, Portland, OR 97208 | The Standard’s common questions on reporting absences and filing claims | 7 Nov 2026 |
| Individual disability claim packet (SI 1648, or SNY 1648 in New York) | 971.321.5609, or email CCIDISUPPORT |
Claim packets linked from The Standard’s individual disability claim page | 7 Nov 2026 |
| Disability claims on a plan that came from Anthem Life | 1-800-850-0017, or email AL-Claims |
The Standard’s Contacts Compass (5/26); short-term disability claim instructions SI 24704 (5/26) | 7 Nov 2026 |
| Life claims on a plan that came from Anthem Life | 1-877-305-3901 | The Standard’s Contacts Compass (5/26) | 7 Nov 2026 |
The group packet: who sends what
In the SI 2047 packet, your employer fills in the Employer’s Statement first and mails or faxes it to The Standard before handing you the packet. You complete your own statement and sign the authorization. Your doctor completes the Attending Physician’s Statement and either gives it back to you to send with your forms, or mails or faxes it straight to The Standard. If more than one doctor treats the condition, each one completes a statement.
For absence and short-term disability claims, The Standard says a decision usually comes about a week after it has the completed application and all the documents it needs. If it can’t decide within a week, it tells you why. Benefits are paid weekly, after the waiting period in your group policy.
To send your part of a group claim to the fax on your packet, Municorn Fax scans each signed page with your phone’s camera and keeps the delivery report, which shows when The Standard received it. You can try the app first with one free single-page test.
Plans that came to The Standard from Anthem Life have their own claims team. Disability claims go to 1-800-850-0017 or AL-Claims@standard.com, or by mail to the Disability Claims Service Center, P.O. Box 2717, Portland, OR 97208-9830, and the claims phone is (844) 404-2111. Life claims on those plans go to 1-877-305-3901. If your plan documents name Anthem Life as the insurer, use these.
Individual disability: answer every question
The individual packet’s Insured’s Statement wants every question answered, with “NA” where one doesn’t apply, and a signature and date, or it’s returned. Add the psychotherapy notes authorization if you’ve seen a mental health provider, and copies of any Social Security, PERS or workers’ compensation decisions. Physicians are asked to mail their part of the Attending Physician’s Statement to The Standard directly.
New York policies come from The Standard Life Insurance Company of New York and have their own packet, but the fax is the same 971.321.5609. The phone numbers differ: 800.628.9797, or 800.378.6057 in New York.
HHS says disability insurance isn’t a health plan under HIPAA, so HIPAA’s privacy rules don’t cover your records once The Standard has them. The authorization you sign in the packet is what lets The Standard collect records from your doctors, so read that page before you sign it. Other insurers: Principal, Aflac and Lincoln Financial.
Frequently Asked Questions
Where does my doctor fax the Attending Physician’s Statement?
For a group claim, to the fax printed at the top of the statement: 800.378.6053 on the SI 2047 packet, 971.321.8400 on the long-term disability packet. The SI 2047 packet also lets your doctor give the statement back to you to send with your forms. For an individual policy, the packet asks physicians to mail their part directly.
How long does The Standard take to decide a short-term disability claim?
About a week after it has the completed application and the documents it needs, according to its claims FAQ. If it needs longer, it tells you why.
Is there a separate fax for New York?
For forms you return after reporting an absence, yes: 866.752.4037. Individual disability claims from New York go to the same 971.321.5609 as everywhere else.
Sources
- The Standard, Your Disability Benefit Claim, SI 2047 (1/26) and SI 2047 (2/26): the 800.378.6053 fax and PO Box 2800 address in the form header, who completes and sends each part. Checked 7 November 2026.
- The Standard, Long Term Disability Benefits Claim Packet, SI 3379 (1/26) and SI 3379 (3/26): the 971.321.8400 fax and PO Box 2800 address in the form header. Checked 7 November 2026.
- The Standard, Contacts Compass (5/26): the life claims (1-877-305-3901) and disability claims (1-800-850-0017) faxes for these plans. Checked 7 November 2026.
- The Standard, How to submit a claim for short term disability, SI 24704 (5/26): fax 1-800-850-0017, AL-Claims@standard.com, P.O. Box 2717, phone (844) 404-2111, on a policy numbered AL. Checked 7 November 2026.
- Anthem Life, Contact Us (on standard.com): the administrative fax 614-433-8302, the same as on the Contacts Compass sheet. Checked 7 November 2026.
- The Standard, Common Questions: Reporting Absences and Filing Disability Claims: the 866.751.5174 and 866.752.4037 faxes and addresses, decision in about a week, weekly payments. No date shown. Checked 7 November 2026.
- The Standard, File an Individual Disability Insurance Claim: links the claim packets; send completed forms by mail or fax using the packet’s contact details. Checked 7 November 2026.
- The Standard, Individual Disability Benefits Claim Packet, SI 1648 (2/25) and SNY 1648 (1/25): the 971.321.5609 fax, email, phones, every question answered, the authorizations, benefit decisions to attach. Checked 7 November 2026.
- HHS, “Are the following types of insurance covered under HIPAA: long/short term disability; …”: disability income insurance isn’t a health plan. Last reviewed 28 December 2022. Checked 7 November 2026.
