Carrington Mortgage Services: Which Fax for Errors, Tax and Insurance
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Quick answer: Carrington Mortgage Services has a separate fax for each job. Notices of error, information requests, qualified written requests and credit-report disputes go to (800) 486-5134. Property tax documents go to (817) 826-0406, proof of insurance to (866) 493-1441 and insurance claim (loss draft) documents to (866) 328-0330. Carrington prints no fax number for mortgage assistance applications.
Truist, Navy Federal and Wells Fargo take notices of error by mail only. Carrington is different: its contact page says these must be submitted “by fax or in writing”, to the number and address it lists. The insurance and loss-draft faxes go to SWBC, which handles insurance for Carrington.
Which Carrington fax, by purpose
Checked on carringtonmortgage.com on 5 and 6 November 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Notice of error, request for information, qualified written request, or a direct dispute about your credit report | (800) 486-5134 | Carrington contact page | 5 Nov 2026 |
| Property tax bills and documents | (817) 826-0406 | Carrington contact page | 5 Nov 2026 |
| Proof of homeowners insurance (handled by SWBC) | (866) 493-1441 | Carrington contact page | 5 Nov 2026 |
| Insurance claim checks and loss draft documents (handled by SWBC) | (866) 328-0330 | Carrington contact page | 5 Nov 2026 |
| A complaint about how an issue was resolved, to the Customer Advocate Department | (949) 861-9015 | Carrington contact page | 6 Nov 2026 |
| Mortgage assistance application | No fax printed: use the Mortgage Assistance Portal or mail | Carrington mortgage assistance page | 5 Nov 2026 |
Writing a notice of error
A notice of error is a written statement that your servicer got something wrong: a payment not credited, a fee you don’t owe, an escrow mistake. Under Regulation X, §1024.35, the servicer has five business days to acknowledge it and, for most errors, 30 days to respond, with up to 15 more if it tells you why. Errors about a payoff amount must be answered within seven days.
Carrington asks for your loan number on every page. Name the error and the account it’s on, and add copies of anything that shows it. The mailing alternative is Carrington Mortgage Services, LLC, P.O. Box 5001, Westfield, IN 46074. If you’re unhappy with how Carrington resolved an issue, that’s a separate route: its Customer Advocate Department takes complaints at (949) 861-9015 or P.O. Box 3489, Anaheim, CA 92803.
Tax, insurance and loss drafts
Property tax documents can also go by mail to P.O. Box 9213, Coppell, TX 75019-9229, and the tax line is (844) 580-3677. Insurance documents by mail go to P.O. Box 692408, San Antonio, TX 78269-2408, and the insurance line is (866) 735-4867. Loss draft documents can be emailed to cms_lossdraft@swbc.com, marked for the Loss Draft Department.
Mortgage assistance without a fax number
Carrington’s assistance page sends you to its online Mortgage Assistance Portal, or to mail at Loss Mitigation Department, 500 North State College Boulevard, Suites 1030, 1300 and 1400, Orange, CA 92868. It mentions mail or fax and asks for your loan number on each page, but prints no fax number; call customer service on 1-800-561-4567 (8am to 9pm Eastern, Monday to Friday) before faxing anything. Carrington says it acknowledges a request by mail within five business days and decides within 30 calendar days.
With the loan number written on each page, Municorn Fax sends a notice of error to (800) 486-5134 from your phone and gives you a dated delivery report, which is worth keeping when the five-day clock matters. See also Rocket Mortgage and Onity.
Frequently Asked Questions
Is there a Carrington fax for a loan modification?
Carrington’s pages don’t print one. Apply through the Mortgage Assistance Portal or by mail, and call 1-800-561-4567 if you want to ask about faxing.
What’s the difference between the two insurance faxes?
(866) 493-1441 is for proof of homeowners insurance. (866) 328-0330 is for insurance claim checks and loss draft documents after damage. SWBC handles both for Carrington.
Where do I dispute something on my credit report?
Carrington takes direct disputes about its credit reporting at the same fax and address as notices of error: (800) 486-5134, or P.O. Box 5001, Westfield, IN 46074.
Sources
- Carrington Mortgage Services, Contact Us: every fax number, the addresses for errors, tax, insurance and customer advocacy, phone lines and hours, loan number on all pages. No date shown. Checked 5 and 6 November 2026.
- Carrington Mortgage Services, Mortgage Assistance: the portal, mailing address, loan number on each page, five business days, 30 calendar days. Checked 5 November 2026.
- CFPB, 12 CFR 1024.35, Error resolution procedures: acknowledgment and response deadlines. Checked 5 November 2026.
