Table of Contents
Quick answer: Onity Mortgage, the company formerly called PHH Mortgage, takes mortgage assistance packages by fax on 856-917-2848, listed under “For Fastest Processing”. The email alternative is RMA@mortgagefamily.com. Notices of error, information requests and qualified written requests have no fax: they go by mail to Onity Mortgage, PO Box 24695, West Palm Beach, FL 33416. Insurance, tax, payoff and HELOC paperwork each have their own fax, listed below.
PHH Mortgage officially became Onity Mortgage on 23 March 2026, Onity says. Your mortgage wasn’t transferred, your loan number didn’t change, and Onity still accepts payments made out to PHH Mortgage. The email domain, mortgagefamily.com, looks unfamiliar but is the address Onity itself prints for assistance packages.
Onity’s faxes, job by job
Checked on onitymortgage.com on 5 and 6 November 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Mortgage assistance package (Onity’s RMA package) and supporting documents | 856-917-2848 | Onity mortgage assistance FAQs, which link the package | 5 Nov 2026 |
| Proof of insurance, including flood-zone proof marked “Attn: Flood” | 1-937-525-4210 | Onity support FAQs | 6 Nov 2026 |
| Property tax bills | 1-561-682-8880 | Onity support FAQs | 6 Nov 2026 |
| Payoff quote request (or email payoffs |
1-856-917-8283 | Onity support FAQs | 6 Nov 2026 |
| HELOC close or payoff | 1-856-917-2700 | Onity support FAQs | 6 Nov 2026 |
| ACH or bank account change, Attention: ACH Department | 1-856-917-8322 | Onity support FAQs | 6 Nov 2026 |
| Requests for information, notices of error and qualified written requests | No fax: Onity Mortgage, PO Box 24695, West Palm Beach, FL 33416 | Onity contact page | 5 Nov 2026 |
Filling in the package
Onity asks you to make sure all pages are complete, accurate, and signed or initialed where indicated. Each page of its package has an “Account Number” line at the top, so fill that in on every page before you fax. The package carries no form number or date, so download it fresh from Onity’s assistance FAQs rather than reusing an old copy.
Other routes: the online account at account.mortgagequestions.com, or mail to Onity Mortgage Corporation, Attn: Mortgage Assistance, 1661 Worthington Road, Suite 100, West Palm Beach, FL 33409. The phone number is 1-800-449-8767.
How long Onity has to answer
Onity’s pages don’t print a timeline, but federal rules set one under Regulation X, §1024.41. An application received 45 days or more before a foreclosure sale must be acknowledged in writing within five business days. Once it’s complete, and if that’s more than 37 days before a sale, Onity has 30 days to evaluate it.
Faxing is the route Onity labels fastest, and Municorn Fax covers it: scan the signed pages and send them to 856-917-2848. EveryFax does the same from email. Related pages: Carrington and Pennymac.
Frequently Asked Questions
Is Onity the same company as PHH Mortgage?
Yes. PHH Mortgage became Onity Mortgage on 23 March 2026, and Onity’s site footer reads “Onity Mortgage Corporation, f/k/a PHH Mortgage Corporation”. The 2024 name change people sometimes mention was the parent company’s, from Ocwen Financial.
Where does a dispute about my Onity loan go?
In writing to Onity Mortgage, PO Box 24695, West Palm Beach, FL 33416. Onity’s contact page lists that address for requests for information, notices of error and qualified written requests, with no fax or email.
Sources
- Onity Mortgage, Mortgage Assistance FAQs: the fax, email, online account and mailing address, and the package link. Checked 5 November 2026.
- Onity Mortgage, mortgage assistance package (no form number or date), linked from the FAQs: complete and sign every page, account number on each page. Checked 5 November 2026.
- Onity Mortgage, Contact Us: the address for errors and information requests, phone, the f/k/a PHH footer. Checked 5 November 2026.
- Onity Mortgage, Support FAQs: the insurance, tax, payoff, HELOC and ACH faxes. Checked 6 November 2026.
- Onity Mortgage, Who Is Onity Mortgage?: the 23 March 2026 change, loan not transferred, loan number unchanged, the parent company’s 2024 rename. Dated 23 April 2026. Checked 6 November 2026.
- Onity Mortgage, Onity Mortgage FAQs: payments to PHH Mortgage still accepted. Checked 6 November 2026.
- CFPB, 12 CFR 1024.41, Loss mitigation procedures: 5-day acknowledgment, 30-day evaluation. Checked 5 November 2026.
