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Quick answer: Duke Health has one fax for medical records requests: 919-620-5165, the Release of Information team. Send Duke’s Authorization for Release of Information form (M3132), signed, whether the records go to you, a new doctor, an attorney or an insurer. If you leave the dates blank, Duke sends only the last two years of active treatment.
Duke’s records page lists one Release of Information team for the whole system, so where you were treated doesn’t change the number. What does change the outcome is how the form is filled in. Duke’s instruction sheet walks through it in six parts, A to F, and says a loose description of who gets the records isn’t enough to release them.
Duke records requests, by document
Checked on dukehealth.org on 21 October 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Authorization for Release of Information (M3132): your own copy, or records sent to a doctor, attorney, insurer or anyone else | 919-620-5165 | Duke medical records page; M3132 form | 21 Oct 2026 |
| Records of a patient who has died: the authorization plus the DUHS Affidavit of Surviving Spouse or Next of Kin, with a death certificate or obituary | 919-620-5165 | Duke medical records FAQ | 21 Oct 2026 |
| A representative’s request: the authorization plus the legal document that gives you authority | 919-620-5165 | Duke authorization instructions (Rev. 3/2026) | 21 Oct 2026 |
Parts A to F of the Duke form
- Part A, the patient: full name, phone, email and address, plus date of birth and Duke medical record number if you know it.
- Part B, who receives the records: a full name and address. Duke says general terms such as “my son” or “my daughter” don’t give it enough to release anything.
- Part C, which records: where you were treated, the dates and the types of record. Skip the dates and you get the last two years of active treatment, so give a range if you need older records.
- Part D, the purpose of the request.
- Part E, format and delivery: how you want the records and where they go.
- Part F, sensitive information and signature: approve any sensitive categories, add an expiry date if you want one, then sign. The name and signature must match Part A, or a representative signs with their documents attached.
Without an expiry date, the authorization lasts one year from the day you sign it. The form also says Duke may charge a fee for the copies.
A child, a teenager, or a patient who has died
A parent listed on a minor’s Duke record can sign without sending anything extra. Anyone else signing for the patient, such as a guardian or someone with power of attorney, attaches the document that gives them that authority.
Teenagers are handled differently online. For patients aged 12 to 17, Duke won’t release records to My Duke Health unless the teen has an active Teen Account and asks for their own records.
For a patient who has died, next of kin fax the authorization with the DUHS Affidavit of Surviving Spouse or Next of Kin and a copy of the death certificate or obituary. Attorneys, subpoenas and other third parties use the same M3132 form, Duke’s FAQ says.
Every page of the signed form goes in the same fax. Municorn Fax scans them with your phone’s camera and sends them to 919-620-5165. If nothing arrives, phone 919-684-1700 (weekdays, 8:00am to 4:30pm) with the date you faxed. For other health systems, see Tampa General and Mass General Brigham; faxing medical records covers the basics.
Frequently Asked Questions
How long does Duke take to send records?
Duke doesn’t publish a turnaround time. Federal rules give a provider 30 days to act on your request for your own records, with one 30-day extension if it explains the delay in writing, according to HHS.
Where is the records request in My Duke Health?
Log in, open the menu with the three lines at the top left, and find Request a Record under the Communication heading.
Where else can a Duke request go besides the fax?
Email it to ROI-Requestor3@dm.duke.edu, or mail the form to Release of Information, Duke University Health System, Box 3016, Durham, NC 27710.
Does an attorney need a different Duke form?
No. Duke’s FAQ says attorneys, warrants, subpoenas and other third-party requests use the same authorization form.
How do I send outside records to Duke?
Start by calling your Duke provider’s office to ask how it wants them; 919-620-5165 is the fax for releasing Duke records. Duke asks you to print the patient’s name, date of birth and Duke medical record number, if known, on every page, and handwriting is fine. Afterwards, call or email the office to check they arrived. My Duke Health can also share records electronically.
Sources
- Duke Health, Your Medical Records: fax, email, phone and hours, mailing address, next-of-kin affidavit. No date shown. Checked 21 October 2026.
- Duke Health, Request Your Medical Records: the same fax; written authorization required. Checked 21 October 2026.
- Duke Health, Send your medical records to Duke: call the provider’s office first, identifiers on each page, confirm receipt. Checked 21 October 2026.
- Duke Health, Medical Records FAQ: third-party requests on the same form, parents of minors, teen accounts, My Duke Health steps. Checked 21 October 2026.
- Instructions for Completing the Authorization for Release of Information Form (Rev. 3/2026): Parts A to F, the two-year default, “my son” or “my daughter”, one-year expiry. Checked 21 October 2026.
- Authorization to Release Information, M3132 (Rev. 3/2025): the form and its fee line. Checked 21 October 2026.
- HHS, How timely must a covered entity be?: 30 days and one extension. Checked 21 October 2026.
