Table of Contents
Quick answer: Pennymac uses a different fax number for each job. Mortgage assistance applications go to (800) 947-1421, which Pennymac’s checklist recommends “for quickest response”. Proof of homeowners insurance goes to 866-235-1215, and one-time tax bills you want paid from escrow go to 866-577-7205. Insurance claims have no fax; they’re handled online. If a foreclosure sale is scheduled, Pennymac must receive a complete assistance application no later than the 38th day before the sale.
Pennymac prints each fax number on the page for that job, and none on its contact page. We checked every number on pennymac.com on 15 October 2026.
Pennymac fax numbers
From pennymac.com, checked 15 October 2026.
| What you’re sending | Fax | Where Pennymac prints it |
|---|---|---|
| Mortgage assistance application and documents | (800) 947-1421 | Mortgage assistance checklist |
| Proof of homeowners insurance (your declarations page) | 866-235-1215 | Proof of insurance FAQ and lender-placed insurance FAQ |
| A one-time tax bill (supplemental, interim or new construction) to pay from escrow | 866-577-7205 | Tax and insurance page and supplemental tax bill FAQ |
| Documents for an assumption or transfer, for example after a borrower’s death | 866-577-7205 | Pennymac’s assumption and transfer letters, such as this one |
| Insurance claim documents | No fax: upload them at insuranceclaimcheck.com. Claims line (866) 314-0498 | Tax and insurance page |
Mortgage assistance: “complete” is the word that matters
Pennymac’s checklist defines a complete application as “a fully completed and signed Mortgage Assistance Application” plus the supporting documents for your income and hardship. The application adds two rules:
- Every field. “All sections/fields of the application must be complete.”
- Every borrower. “ALL borrowers on the Note/Loan must provide application information and supporting documentation.” If someone else in the household contributes income but isn’t a borrower, they complete Pennymac’s Non-Borrower (Income Contributor) Authorization Form.
If you can’t get a document, don’t leave a gap. The checklist says you must include a written explanation for each missing document. And keep the originals: Pennymac asks you to send copies.
Supporting documents, by situation
Summarised from Pennymac’s application form. Your letter from Pennymac may ask for more.
| Situation | What to include |
|---|---|
| Paid by an employer | Pay stubs covering the most recent 30 days, or four weeks, of earnings from every employer |
| Self-employed | A signed quarterly or year-to-date profit and loss statement, plus your most recent tax return or Form 4506-C |
| Social Security, pension or disability income | The award letter, or two recent bank statements showing the deposits |
| Rental income | The lease and the mortgage statement, plus two bank statements or cancelled rent cheques |
| Unemployment | The benefits letter |
| Divorce or separation | The decree or separation agreement |
| A death in the household | The death certificate |
| A disaster | The insurance claim, or FEMA or SBA documents |
The foreclosure deadline
If you’re behind and a sale has been scheduled, Pennymac’s checklist says it “must receive your complete application no later than the 38th day before the scheduled foreclosure sale”. Some states differ: the 5th business day before the sale in California, the 7th business day in Minnesota and the 15th calendar day in Washington. That 38-day line comes from the federal rule, Regulation X: a complete application received more than 37 days before a sale has to be evaluated within 30 days, and, with limited exceptions, the sale can’t go ahead while it’s being considered. The same rule requires Pennymac to acknowledge your application in writing within five business days and tell you what’s missing.
Fax is the right choice near a deadline. The transmission report shows when each page reached Pennymac’s fax line. Post can’t do that, and an upload only helps if you’re already registered in the Modification Center.
Faxing an assistance application
- Fill in every field of the application and sign it, with every borrower.
- Write your loan number in the box at the top of each page of the form, and on each supporting document.
- Add a cover page with your name, loan number, phone number and the page count. Our cover sheet generator makes one.
- Fax the application and documents together to (800) 947-1421, and keep the transmission report.
- If you haven’t had Pennymac’s acknowledgement within five business days, call (866) 545-9070.
Proof of insurance and tax bills
Proof of insurance. If Pennymac has written to say it can’t confirm your cover, or has placed its own insurance on the loan, send your declarations page. Pennymac’s FAQ says uploading at mycoverageinfo.com/pennymac is fastest (you need your loan number, ZIP code and the last four digits of your SSN). By fax it’s 866-235-1215, and Pennymac updates the account within three to five business days. Questions: 866-318-0208.
Tax bills. Pennymac normally gets regular tax bills straight from the tax authority, so you don’t send those. Supplemental, interim and new-construction bills are posted to you instead. If you have an escrow account, write your loan number on the bill, add a note asking Pennymac to pay it from escrow, and fax it to 866-577-7205, or attach it to a Secure Message. Pennymac’s FAQ warns that paying one often leaves an escrow shortage, which raises the following year’s payment.
If there’s no fax machine in the house, Municorn Fax can send the application from your phone: photograph each page, enter (800) 947-1421 and save the delivery report. You can try it with one free single-page test fax. EveryFax works from your email inbox instead and has a two-week trial. For another servicer, see Chase.
What is Pennymac’s fax number?
It depends on what you’re sending: (800) 947-1421 for mortgage assistance, 866-235-1215 for proof of insurance, and 866-577-7205 for one-time tax bills you want paid from escrow.
Can I fax an insurance claim to Pennymac?
Pennymac doesn’t list a fax for claims. You download the claim packet and submit documents at insuranceclaimcheck.com, and the claims line is (866) 314-0498.
Can I upload instead?
Yes, if you’ve already spoken to Pennymac about mortgage assistance and are registered on pennymac.com. Upload in the Modification Center under Manage My Loan, where you can also see the status.
What if I can’t get one of the documents?
Include a written explanation for each missing document. Pennymac’s checklist asks for this rather than a gap.
Does Pennymac charge for a modification?
Pennymac says it doesn’t charge fees for modification or loss mitigation when you’re behind on payments.
Sources
- Pennymac, Mortgage assistance checklist (no date shown)
- Pennymac, Mortgage Assistance Application (no revision date; the published PDF starts at page 5 of 10)
- Pennymac, Contact us and Tax and insurance information
- Pennymac FAQs: Where can I send my proof of insurance?, How do I avoid or discontinue lender-placed insurance? and Will Pennymac pay my supplemental tax bill? (no dates shown)
- Pennymac, FHA exempt transfer due to death letter (no date shown)
- Consumer Financial Protection Bureau, 12 CFR 1024.41
- All checked on 15 October 2026.
