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Quick answer: Truist’s mortgage assistance fax is 877-589-0758, for documents that don’t need an ink signature. Anything Truist needs signed in ink goes by mail instead. A Third Party Authorization, hand-signed, goes to 866-464-0303. Notices of error and information requests aren’t faxed at all: Truist wants them by mail to a separate address.
Truist changed its assistance page on 27 October 2026 to draw that line between faxable documents and ones that must be signed in ink and mailed. The mailing address for those is Truist Bank VA-RVW-5113, P.O. Box 26150, Richmond, VA 23260.
Truist mortgage fax, by what you’re sending
Checked on truist.com on 5 and 6 November 2026.
| What you’re sending | Fax | Source | Checked on |
|---|---|---|---|
| Mortgage assistance application and documents that don’t need an ink signature | 877-589-0758 | Truist mortgage assistance page; assistance application | 5 Nov 2026 |
| Third Party Authorization, hand-signed | 866-464-0303 | Truist mortgage forms page | 5 Nov 2026 |
| Real estate tax bills for a loan without escrow, Attn: Tax Department | 817-826-0436 | Truist escrow, taxes and insurance page | 6 Nov 2026 |
| Qualified written requests, notices of error and requests for information | No fax: mail to Truist Bank, ATTN: QWR/NOE/RFI, P.O. Box 3307, Greenville, SC 29602 | Truist assistance application | 5 Nov 2026 |
Four versions of the application
Truist’s forms page links a separate mortgage assistance application for each kind of loan: FHA, Fannie Mae or Freddie Mac, VA or private, and loans Truist keeps in its own portfolio. Use the one that matches your loan. If you’re not sure which, ask Truist on 800-443-1032. Sending documents for more than one loan? Truist asks for a separate transmission for each loan.
Whatever you send, Truist asks for the loan number at the top of each page. By email, to HomePreservationDocuments@Truist.com, the loan number goes in the subject line, every attachment must be a PDF, and each email can carry eight attachments at most.
Deadlines and replies
Truist’s application says it decides within 30 days of telling you the package is complete, and asks for applications no later than 37 days before a scheduled foreclosure sale. On how fast it confirms receipt, the application contradicts itself: its cover letter says within three business days, and the form says five. If you’ve heard nothing after five, call 800-443-1032.
The application also includes IRS Form 4506-C. The fax numbers printed on that form belong to the IRS’s income verification service, not to Truist: sign it and send it back to Truist with the rest of the package.
The Third Party Authorization
Truist needs the authorization hand-signed and allows up to five business days to process it. Fax it to 866-464-0303, email it to MTGServicingTPA@Truist.com, or mail it to P.O. Box 26149, Mailcode 306-40-04-80, Richmond, VA 23260.
For the faxable part of the package, Municorn Fax sends the pages to 877-589-0758 from your phone; EveryFax does it from your email if your documents are already on a computer. Other servicers: PNC and Navy Federal.
Frequently Asked Questions
Which Truist documents have to be mailed?
Anything that must be signed in ink, plus qualified written requests, notices of error and requests for information. Everything else in an assistance package can be faxed to 877-589-0758.
Does Truist take a credit dispute by mail only?
No. Truist’s forms page lets you submit the credit dispute form online, or print it and mail it to Truist Bank Credit Bureau Services, PO Box 849, Wilson, NC 27894.
What phone number does Truist give for help with the application?
The assistance page gives 800-443-1032. The application itself also prints 855-223-4680 for help completing it.
Where does proof of insurance go at Truist?
By mail to Truist Bank (ISAOA/ATIMA), PO Box 7952, Springfield, OH 45501. Truist doesn’t print an insurance fax. For help paying insurance on a loan without escrow, its number is 866-515-2139.
Sources
- Truist, Escrow, Taxes, and Insurance: the tax fax, the insurance mailing address and phone. Checked 6 November 2026.
- Truist, Mortgage Assistance: Explore Available Options: the fax, ink-signed documents by mail, email rules, loan number on each page, one transmission per loan. Last modified 27 October 2026. Checked 5 November 2026.
- Truist, Mortgage Forms and Related Documents: the four assistance applications, the Third Party Authorization and its fax, email and address, credit disputes. Last modified 20 July 2026. Checked 5 November 2026.
- Truist, Fannie Mae/Freddie Mac mortgage assistance application (Form 710, May 2024; CK801 2025.09.05), linked from the forms page: 30 days, 37 days, receipt in three or five business days, the mailing address for errors and information requests, 4506-C. Checked 5 November 2026.
